Refund & Cancellation Policy

1. Shop Orders: Cancellations

You may request to cancel a shop order before it has been fulfilled or dispatched. To request a cancellation, please email sasi@sasislovemadekitchen.com as soon as possible and include your order number.

If your cancellation is accepted, any payment already made will be refunded to your original payment method where possible. Orders that have already been dispatched cannot be cancelled under this process.

2. Returns & Non-Returnable Items

As we sell food products, including handmade granola, caramelised almonds and energy balls, we generally cannot accept returns of food items due to a change of mind or incorrect product selection.

If you receive a damaged, defective, incomplete or incorrect order, please contact us as soon as possible so we can assess the issue and offer an appropriate solution.

Please keep the product and its packaging, where practical, and include your order number, a description of the problem and photographs where relevant.

Custom or personalised products, opened food products and gift cards are non-returnable unless applicable law requires otherwise. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

3. Cooking Classes, Private Dining & Events: Payment Terms

Once your cooking class, private dining experience or event booking is confirmed, a 50% deposit of the total booking price is required. Payment instructions will be provided in your booking confirmation email.

The remaining 50% balance is payable on the day of the class, dining experience or event, unless otherwise agreed in writing.

4. Cooking Classes, Private Dining & Events: Cancellation & Refunds

You may cancel your confirmed cooking class, private dining experience or event and receive a full refund of your 50% deposit, provided that you notify us at least 48 hours before the scheduled start time.

For cancellations made less than 48 hours before the scheduled start time, the 50% deposit is non-refundable.

To cancel a booking, please email sasi@sasislovemadekitchen.com and include your name, booking details and scheduled date and time. The cancellation deadline is based on when we receive your cancellation notice.

If a deposit refund is approved, it will be returned to the original payment method where possible. Refund processing times may depend on your payment provider or bank.

5. Damaged Orders & Delivery Issues

Please inspect your order upon delivery and contact us promptly if it is damaged, defective, incomplete or incorrect. We will review the issue and, depending on the circumstances, arrange a replacement, refund for the affected item or another appropriate solution.

For shipping methods, delivery estimates, shipping charges and delivery delays, please refer to our Shipping Policy.

6. Refund Processing

For approved shop refunds, we will notify you of the outcome and initiate the refund to your original payment method where possible. The time it takes for the funds to appear in your account depends on your payment provider and bank.

For cancellations of cooking classes, private dining experiences and events made at least 48 hours before the scheduled start time, the full 50% deposit will be refunded.

7. Contact Us

For order cancellations, returns, refund requests or booking enquiries, please contact:

Sasi’s Lovemade Kitchen
Email: sasi@sasislovemadekitchen.com